IT Support
Our IT support service is designed to meet the requirements of our clients. Using either our own in-house staff or one of our fully vetted consultants we can provide fast and efficient service.
Support can be provide either over the telephone, on-site or via remote access. Offering a range of services targeted at the different needs and requirements of the organisations we support, these include.
- Telephone Support
- General IT Troubleshooting
- Planned Maintenance
- Reactive Maintenance
- Virus Removal
- Network Optimisation
- Hardware Upgrade & Installation
- Software Installation
- Password Recovery
Consultancy Service
The aim of the Consultancy Service is to help clients who are either about to start a new company, upgrade existing hardware or need to expand their existing infrastructure. The service has proved beneficial to many companies in the past. A small capital investment at the start of this process of change and a couple of hours of your time is likely save a vast amount of time and expense by installing hardware that does not meet your needs and using software that is either unnecessary or insufficient.
In our experience many companies who have utilised the experience of our consultants know they have a requirement but either do not have the expertise or the experience to be able to draw up a full IT strategy that will grow with their company.
Typically we would spend between 2 – 4 hours on site with you discussing your needs, talking through options and getting a feel for your business. After we leave we will provide you with a comprehensive written report that will detail out a tailored IT strategy. This report will also include a specification of your requirements.
We also separately provide a quotation to carry out the works with no obligation, or if we are unable to do the works we can obtain a quotations on your behalf from specialist contractors.
At the very least this service will provide you with a clear concise strategy and a list of your requirements that will allow your IT to grow with you. But we are sure this service will be the starting point for a fruitful lasting partnership.